Contents tagged with Customer Experience
Top Three Marketing Aha’s of 2011
While everyone is preparing their objectives and to-do lists for 2012, I thought I would first start with the key moments of truth I experienced in 2011. Upon reflection, I came up with three. … more
Integrated Branding Online Course
Integrated Branding Online Course
The Professional Certificate in Integrated Branding is a 10-week course designed to help participants understand and manage key elements of a strong brand strategy. … more
Integrated Branding Course
Integrated Branding Course
The Professional Certificate in Integrated Branding is a 13-week course designed to help participants understand and manage key elements of a strong brand strategy. This … more
Online Retail Marketing FAQs
By, Le Quan Truong, Manager, Internet Marketing, Sears Canada Inc.
The amount of money spent on online media sales is set to increase by 28.8% over the next four years. Traditional retailers are fast … more
Transitioning to a Sales and Service Contact Centre
By John Bardawill, Managing Director, TMG International Inc.Erez Erlich, Senior Manager – Sales Budget and Expenditures, Trader CorporationRichard Litvack, Vice President, Operations, Citi Cards … more