It's around the corner.
Brands wake up.
Brands find you next new.
You've been shut down.
You've been locked out.
You've been isolated.
You've pushed your team to the four corners.
You're more Zoom than conference room.
Your customers don't remember you.
It's not you. It's them.
They're too busy looking for toilet paper.
They're too busy lining up for food.
They're too busy trying to figure out why next day Prime is now 4-6 weeks away.
They're too busy trying to WFH.
They're too busy updating their LinkedIn profile.
They're now the Vice Principal, the homeroom teacher and the librarian.
They're too busy being furloughed.
Where should brands go?
Build on what you were faced with when the pandemic came.
Be the local sushi chef.
The one place where you could never get a seat.
No reservations for the next few months.
Be the local sushi chef who needed his next now.
They're now offering pickup (with social distancing).
They're now offering free delivery.
They're now offering the ingredients.
They're now offering the recipe.
They're now willing to teach you how to make sushi online.
They're now offering virtual hang outs and sushi chef chats.
They went from product to new services to new products.
They went direct to diners.
They went to online teaching.
They went to subscription models (weekly sashimi, anyone?).
The went from "check us out" to "let us come to you."
They went from "it's best here" to "it's best if you do business with us."
They went from an open kitchen concept to an online learning platform.
They went from buying tuna at the market to building an entirely new marketplace online.
They went from a waiting list to an email list.
They went from menus to Shopify.
This sushi place just figured out a handful of new business models in the blink of an eye.
This sushi place better embrace, engage and pursue these new business models when the lights come back on.
That's where your brand should go next.
Your brand should go everywhere.
Because if your brand isn't everywhere, how will it connect?
This is what consumers are looking for.
This is what humanity is looking for.
Make your connections count.
I'm counting on you.
Mitch Joel is Founder of Six Pixels Group - an advisory, investing and content producing company that is focused on commerce and innovation. His first book, Six Pixels of Separation, named after his successful blog and podcast is a business and marketing bestseller. His second book, CTRL ALT Delete, was named one of the best business books of 2013 by Amazon. Previously, Mitch was President of Twist Image a marketing agency that was acquired by WPP in 2014 and then became Mirum (Wunderman Thompson). Mitch is a former chair of the board of directors for the CMA.