The Customer Experience Council educates, shares, and leverages compelling customer experience initiatives and best practices that drive business results.
The Customer Experience Council identifies, distills, and disseminates key marketing and channel related insights that deliver profitable enhanced customer experiences.
|John Bardawill: Chair||Managing Partner||TMG International Inc.|
|Stephan Sigaud: Vice-Chair||Executive Vice President, Marketing and Development||Phase 5|
|Baijul Shukla||Director, Member Services and Strategic Partners||Ontario Society of Professional Engineers|
|Jaspreet Sandhu||Director of Loyalty and Engagement||TIFF|
|Jennifer McLeod||Vice President, Business Development||Teleperformance Canada|
|Jennifer Stahlke||VP Customer Marketing||Wal Mart|
|Jennifer Steckel-Elliott||Principal Director||Accenture|
|John Chan||Managing Director||Pearl Strategy and Innovation Design|
|Laura Morrison||Digital Experience and Strategy Manager||3M|
|Lori Cohen||Head of Marketing||KPI|
|Lori Steiner||Marketing Director, Membership, Automotive & Advocacy||CAA Club Group|
|Lesley Haibach||Senior Vice President||Ipsos Loyalty|
|Meghan Sherwin||Vice President, Marketing||Keilhauer|
|Michelle Perez||VP, Client Lead||Cossette|
In our third and final blog of the series we will be looking at how organizations can make customer experience (CX) focused investment decisions.
Rocky’s Harley-Davidson as a best practice … more
Gerd Altmann from Pixabay --
The CX Council’s recent thought leadership discussion revolved around the role of Artificial Intelligence (AI) in customer experience. Four themes were discussed: … more
In our second blog of the series we will be looking at the importance of linking customer experience (CX) to overall business strategy and how it can drive ROI.
VIA Rail as a best practice … more