The CMA CX Council educates CMA members about Customer Experience and helps them drive Customer Centricity in their organizations by sharing knowledge and best practices that foster sustainable growth.
The CX Council is a group of dedicated CX professionals who produce best-practice thought leadership content on Customer Experience in order to help Canadian organizations grow.
The key Customer Experience aspects of:
|Lesley Haibach, CM
|SVP, Customer Experience||Ipsos|
|Meghan Sherwin, CM
|Vice President, Marketing||Keilhauer|
|John Chan, CM||Managing Director||Pearl Strategy and Innovation Design|
|Sue Donaldson||Senior Director, Customer Research and Voice||Loblaw Companies|
|Lori Franze||Director of Collector Engagement||Air Miles|
|Rosie Gentile||Managing Director, Experience Consulting||Cossette|
|Audrey Grant||Director, Digital Marketing eCommerce & Customer Experience||Scotiabank|
|Ursula Green, CM||Vice President and CXO||Halmyre|
|Shannon Kastchilo||General Manager and VP, Canada||Medallia|
|Jennifer Lang||VP, Customer Experience, Innovation & Insights||TD|
|Aleena Mazhar||VP and Managing Director||FUSE Create|
|Anton Morrison||VP, Experience Design||Appnovation|
|Baijul Shukla||Director, Member Services and Strategic Partners||Ontario Society of Professional Engineers|
|Lori Steiner||Marketing Director, Membership, Automotive & GCR||CAA Club Grup|
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